Nice people to deal with.
Having had a disapointing experience at Kentdale I brought my complaint to Top management.The issue was heard acted on and totally resolved to my satisfaction.Well done Kentdale Jaguar I will certainly use your garage in the future.
High standard of customer service from start to finish. No pressure - just fair, honest answers, realistic trade in value, just like it should be.
Great service!!!
I bought my XK from a dealer in Sevenoaks. However when it was delivered, the service light was still showing and, as it was too far away to take it back for them to do it, they arranged a courtesy visit with my local dealer, Kentdale, to have the light reset. However, when I spoke to the service manageress at Kentdale to book the car in she told me that she was not aware of the arrangement but offered to check and let me know prior to my visit if there was to be any charge.Having not heard anything further I turned up on the day and when I arrived I explained that it was a courtesy visit and I wasn't expecting there to be a charge. The receptionist checked with the service manageress who denied all knowledge of our conversation and said that I would have to pay for the work. She didn't even come to speak to me herself, leaving the receptionist to speak for her.So I had a wasted trip and lost a mornings work. But the worst part was her denial of the conversation and her lack of courtesy. This is not what I expect of any main dealer but especially not from Jaguar.
Kentdale Jaguar is a UK Car Dealer based in Kendal, North West England. Kentdale Jaguar is located at Shap Rd, Kendal LA9 6NZ, UK.
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